Winter Utility Shut-Off Protection

CT PURA

Accepting clients
Verified 6/26/2026 (via web check)Report an issue

About This Resource

Utility shut-off protection from Nov 1 - May 1 for residential customers. Know your rights.

Call

Saves the name, phone, address, and hours into your phone’s contacts. No text message needed.

Hours

Winter shut-off protection runs Nov 1-May 1; call PURA or the utility to confirm case-specific help.

Website

ctlawhelp.org/resolve-utility-service-shut-off

How to Get Help

If threatened with shut-off during winter, call PURA or 211.

Before you go

  • •Bring the bill, shutoff notice if any, proof of income, and account holder information.
  • •Ask whether seasonal deadlines or appointment slots apply.
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