Winter Utility Shut-Off Protection

CT PURA

Accepting clients
Verified 3/27/2026Report an issue

About

Utility shut-off protection from Nov 1 - May 1 for residential customers. Know your rights.

Call

Hours

Mon-Fri 8am-5pm

How to Get Help

If threatened with shut-off during winter, call PURA or 211.

Before you go

  • •Bring the bill, shutoff notice if any, proof of income, and account holder information.
  • •Ask whether seasonal deadlines or appointment slots apply.
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